Returns

Does the size not fit or is something defective?

No problem. The ordered items can be returned within 14 days of receipt. Repackage the item as you received it: correctly folded, undamaged in the original packaging, including all labels and papers, and safely and securely in the kickbag or box.

You will find the returns slip directly in your parcel. Please place the return slip in the parcel so that it is clearly visible and send it to:

Balsiger Textil AG
Gaswerkstrasse 70A
4900 Langenthal

We will adjust your invoice accordingly and make a refund if necessary.

You can find more information about our returns policy in our GTCs.

If you no longer have the returns form to hand when you return the goods, you can either print out the returns form as a PDF or fill in the digital returns form below:

I wish:

Warranty

We grant you a 5-year guarantee on our textiles against product faults and defects resulting from faulty production.

Do you want to make use of the warranty service? Contact us at hello@lavie-home.ch, describe your case and document the defect with photos. We will then check the facts carefully and contact you again.

Improper handling of the textiles, such as washing them too hot or suchlike, is excluded from the warranty.

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