Returns warranty

Returns

Does the size not fit or is something defective?

No problem. Ordered items can be returned within 14 days of receipt. Repackage the item as you received it: correctly folded, undamaged in the original packaging, including all labels and papers, and safely and securely in a kickbag or cardboard box.

You will find the return label directly in your parcel. Please place the return label in the parcel so that it is clearly visible and send it to us:

Balsiger Textil AG
Gaswerkstrasse 70A
4900 Langenthal

We will adjust your invoice accordingly and make a refund if necessary.

ou can find more information about our returns policy in our GTCs.

If you no longer have the returns form to hand when you return the goods, you can either print out the returns form as a PDF or fill in the digital returns form below:

Warranty

We grant you a 5-year guarantee on our textiles against product faults and defects resulting from faulty production.
Would you like to make a claim under the guarantee? Contact us at hello@lavie-home.ch, describe your case and document the defect with photos. We will then examine the matter carefully and get back in touch with you.

Improper handling of the textiles, such as washing them too hot or suchlike, is excluded from the warranty.