FAQ – Frequently Asked Questions

Ordered items can be returned within 14 days of receipt.

We only take back unused, undamaged items. Please return them to us in their original packaging including all labels and papers.

Place the completed returns form, which you will find in your parcel or can fill out here, clearly visible in the parcel and send it to us:

Returns address Switzerland:
Balsiger Textil AG
Gaswerkstrasse 70A
CH-4900 Langenthal

Returns address EU:
Balsiger c/o TRANSCO GmbH
Industriepark 303
DE-78244 Gottmadingen

We do not refund items that have already been washed or used. However, you can still send them back to us: Depending on their condition, the items will either be offered second-hand in the lavie Shop Zurich, professionally recycled, donated to a social organisation or used for upcycling projects at Rework.

The shipping costs for the return shipment are not covered. However, if the item is defective and a production error is found after inspection, we will refund a flat-rate postage fee and the purchase price.

We provide a two-year guarantee on our textiles for defects that are clearly the result of faulty production.

Please send an email to hello@lavie-home.ch, briefly describing your situation and including photos to document the defect. We will review the case and get back to you shortly.

We accept payments by credit card (Mastercard, Visa), PostFinance Pay, Google Pay, Samsung Pay, Apple Pay, PayPal, Klarna and TWINT. All prices include the statutory value added tax (VAT).

Our payment service provider Payrexx is PCI-certified and guarantees maximum security for payment processing. More about Payrexx.

For orders of CHF/EUR 50.– or more, we offer free shipping to Switzerland, Liechtenstein, and the EU. For orders below this amount, a shipping fee of CHF/EUR 7.90 applies.

No. All our items are shipped duty free.

We deliver our products to Switzerland and Liechtenstein as well as to EU countries (Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus, Austria).

In Switzerland, your items will be sent by Swiss Post in a kickbag. Delivery within the EU is handled by DHL.

Your order will be delivered within 3 – 5 working days. Please note that there is no delivery on weekends and public holidays.

All items are designed in Switzerland, with the majority manufactured in Portugal. A few exceptions are produced in Italy, Turkey and Japan. The origin of each item is clearly indicated.

Our organic cotton is grown in Tanzania and India.

Our linen comes from European cultivation (France and Belgium).

Our linen is EUROPEAN FLAX™ certified and comes from European cultivation.

We use hemp fibre grown in China for our hemp bed linen.

We recommend washing at 30 – 40 °C, as this range effectively removes common stains like sweat and skin oils. For a more intensive clean, bed linen can also be washed at up to 60 °C without any issues. Our bed linen is pre-washed to prevent shrinkage, but we still advise lower temperatures, especially for the first few washes, to help maintain fabric quality. To protect the fibers and extend the life of the material, sort your laundry by color and use a mild, bleach-free detergent.

For the signature feel and to protect the fibres, it is best to air dry our linen or hemp bed linen. Avoid direct sunlight when drying to preserve the colours. Linen and hemp can always be tumble dried on a gentle cycle. This makes them softer, but the fibres wear out faster and the fabric may shrink slightly. We therefore recommend that you do not tumble dry linen or hemp bed linen after the first few washes, but rather air dry it.

We recommend washing at 30 – 40 °C, as this range effectively removes common stains like sweat and skin oils. For a more intensive clean, bed linen can also be washed at up to 60 °C without any issues. Our bed linen is pre-washed to prevent shrinkage, but we still advise lower temperatures, especially for the first few washes, to help maintain fabric quality. To protect the fibers and extend the life of the material, sort your laundry by color and use a mild, bleach-free detergent.

We recommend washing at 30 – 40 °C, as this range effectively removes common stains like sweat and skin oils. For a more intensive clean, our organic cotton bed linen can also be washed at up to 60 °C or 95 °C without any issues. Sort the laundry by colour and use a mild detergent without bleach to protect the fibres and extend the life of the material. To protect the fibers and extend the life of the material, sort your laundry by color and use a mild, bleach-free detergent.

Regardless of the material, we recommend washing your bed linen only as often as necessary and at lower temperatures to preserve its quality. For more stubborn stains, such as blood, or if you have been ill, washing at 60 °C is perfectly fine. Choose a mild detergent and do not use fabric softener, as this often contains additional surfactants, fragrances and preservatives – which mean a significant increase in waste water pollution. Fabric softener coats the fibres, making the fabric less breathable and allowing residues to build up. Air drying and avoiding direct sunlight will help extend the life of your home textiles.

The GOTS certification (Global Organic Textile Standard) guarantees that textiles are made from organically produced natural fibres and have been manufactured in an environmentally friendly and socially responsible manner – from cultivation to the finished product.

The STANDARD 100 by OEKO-TEX® is an independent certification and testing system. It guarantees that all components of a product – including buttons, zips etc. – have been tested for harmful substances and are harmless to health.

EUROPEAN FLAX™ stands for sustainable cultivation of flax (linen) in Europe without artificial irrigation or genetic engineering. The certification ensures traceability and environmentally friendly farming along the supply chain.

Cradle to Cradle Certified® is a comprehensive sustainability certification. It assesses products in terms of material health, material reusability, energy consumption, water management and social responsibility – at a high level.