{"id":144148,"date":"2024-08-01T21:52:00","date_gmt":"2024-08-01T19:52:00","guid":{"rendered":"https:\/\/lavie-home.ch\/retours-garantie\/"},"modified":"2026-05-28T10:28:46","modified_gmt":"2026-05-28T08:28:46","slug":"retours-garantie","status":"publish","type":"page","link":"https:\/\/lavie-home.ch\/fr\/retours-garantie\/","title":{"rendered":"Retours  garantie"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-f045ee3a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\"><h1 style=\"padding-bottom:var(--wp--preset--spacing--20)\" class=\"alignwide page-titles wp-block-post-title\">Retours  garantie<\/h1>\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-732eca9d wp-block-columns-is-layout-flex\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-b4de7787 wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading alignwide page-titles\" id=\"h-retours\">Retours<\/h2>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">La taille n&rsquo;est pas adapt\u00e9e ou quelque chose est d\u00e9fectueux?<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Pas de probl\u00e8me. Les articles command\u00e9s peuvent \u00eatre retourn\u00e9s dans les 30 jours suivant leur r\u00e9ception. Emballe \u00e0 nouveau l&rsquo;article comme tu l&rsquo;as re\u00e7u : correctement pli\u00e9, intact dans son emballage d&rsquo;origine, y compris toutes les \u00e9tiquettes et tous les papiers, et bien prot\u00e9g\u00e9 dans le kickbag ou le carton.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Contacte-nous \u00e0 l&rsquo;adresse <a href=\"mailto:hello@lavie-home.ch\">hello@lavie-home.ch<\/a> en indiquant les informations et les raisons du retour ou remplis le formulaire de retour en ligne. D\u00e8s r\u00e9ception de ta demande, nous te contacterons dans les plus brefs d\u00e9lais afin de discuter de la proc\u00e9dure \u00e0 suivre.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Nous adapterons ta facture en cons\u00e9quence et proc\u00e9derons \u00e0 un remboursement si n\u00e9cessaire.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Tu trouveras de plus amples informations sur notre politique de retour dans nos <a href=\"https:\/\/lavie-home.ch\/fr\/cgv\/\" target=\"_blank\" rel=\"noreferrer noopener\">CGV<\/a>.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\"><strong>Formulair de retour:<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-container-core-group-is-layout-12fd0d24 wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:0;padding-bottom:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-da384c3e wp-block-column-is-layout-flow\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f144173-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"144173\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/144148#wpcf7-f144173-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"144173\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f144173-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACDU5yc39eEFxwD1\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<div class=\"contact-grid\">\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pr\u00e9nom\" value=\"\" type=\"text\" name=\"Vorname\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Strasse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Rue\" value=\"\" type=\"text\" name=\"Strasse\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Postleitzahl\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Code postal\" value=\"\" type=\"text\" name=\"Postleitzahl\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"contact-col2\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Nachname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom de famille\" value=\"\" type=\"text\" name=\"Nachname\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Ville\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ville\" value=\"\" type=\"text\" name=\"Ville\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Pays\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pays\" value=\"\" type=\"text\" name=\"Pays\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"E-Mail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Adresse e-mail\" value=\"\" type=\"email\" name=\"E-Mail\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Bestellnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Num\u00e9ro de commande\" value=\"\" type=\"text\" name=\"Bestellnummer\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Produkt1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Produit (nom, quantit\u00e9, taille, couleur)\" value=\"\" type=\"text\" name=\"Produkt1\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Produkt2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Produit (nom, quantit\u00e9, taille, couleur)\" value=\"\" type=\"text\" name=\"Produkt2\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Produkt3\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Produit (nom, quantit\u00e9, taille, couleur)\" value=\"\" type=\"text\" name=\"Produkt3\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Grund\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Raison du retour\" value=\"\" type=\"text\" name=\"Grund\" \/><\/span>\n<\/p>\n<div class=\"clearfix\" style=\"margin-top: 25px;\">\n\t<p><strong>Je souhaite:<\/strong>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"wunsch\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"wunsch\" value=\"Remplacement de la merchandise\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Remplacement de la merchandise<\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"wunsch\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"wunsch\" value=\"Remboursement du montant de l&#039;achat\" \/><span class=\"wpcf7-list-item-label\">Remboursement du montant de l&#039;achat<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"clearfix\" style=\"margin-top: 25px;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Datenschutzerklrung\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"Datenschutzerklrung\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Par la pr\u00e9sente, je confirme avoir pris connaissance de la d\u00e9claration de protection des donn\u00e9es. <a href=\"https:\/\/lavie-home.ch\/fr\/protection-des-donnees\/\"><a href=\"https:\/\/lavie-home.ch\/fr\/protection-des-donnees\/\">Datenschutzerkl\u00e4rung<\/a><\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner retouren-button\" type=\"submit\" value=\"&gt; Envoyer\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-3af9ff2c wp-block-columns-is-layout-flex\" style=\"padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-b4de7787 wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading alignwide page-titles\" id=\"h-garantie\">Garantie<\/h2>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Nous t&rsquo;accordons une garantie de 2 ans sur nos textiles contre les erreurs de produit et les d\u00e9fauts r\u00e9sultant d&rsquo;une production d\u00e9fectueuse.<br>Tu veux faire appel \u00e0 la garantie ? Contacte-nous \u00e0 l&rsquo;adresse <a href=\"mailto:hello@lavie-home.ch\">hello@lavie-home.ch<\/a>, explique-nous ton cas et documente le d\u00e9faut avec des photos. Nous examinerons ensuite soigneusement les faits et reprendrons contact avec toi.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Une mauvaise manipulation des textiles, comme par exemple un lavage \u00e0 trop haute temp\u00e9rature ou autre, est exclue de la prestation de garantie.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-on-desktop\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retours La taille n&rsquo;est pas adapt\u00e9e ou quelque chose est d\u00e9fectueux? Pas de probl\u00e8me. Les articles command\u00e9s peuvent \u00eatre retourn\u00e9s dans les 30 jours suivant leur r\u00e9ception. Emballe \u00e0 nouveau l&rsquo;article comme tu l&rsquo;as re\u00e7u : correctement pli\u00e9, intact dans son emballage d&rsquo;origine, y compris toutes les \u00e9tiquettes et tous les papiers, et bien prot\u00e9g\u00e9 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-alignfull.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-144148","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Retours garantie &#8226; lavie<\/title>\n<meta name=\"description\" content=\"Wir sind lavie. Wir machen Heimtextilien. Casual, zeitlos und unaufgeregt sch\u00f6n. Zeitlose Textilien \u2013 im besten Fall ein Leben lang.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours garantie\" \/>\n<meta property=\"og:description\" content=\"Wir sind lavie. Wir machen Heimtextilien. Casual, zeitlos und unaufgeregt sch\u00f6n. 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