{"id":155875,"date":"2025-05-07T19:10:57","date_gmt":"2025-05-07T17:10:57","guid":{"rendered":"https:\/\/lavie-home.ch\/?page_id=155875"},"modified":"2026-09-25T20:56:47","modified_gmt":"2026-09-25T18:56:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/lavie-home.ch\/en\/faq\/","title":{"rendered":"FAQ – Frequently Asked Questions"},"content":{"rendered":"\n
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FAQ – Frequently Asked Questions<\/h1>\n\n\n
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Retuns & warranty<\/h2>\n\n\n\n
How long do I have time to return an item?<\/summary>\n
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Ordered items can be returned within 14 days of receipt.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What conditions apply for returning items?<\/summary>\n
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We only take back unused, undamaged items. Please return them to us in their original packaging including all labels and papers. <\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I return an item?<\/summary>\n
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Place the completed returns form, which you will find in your parcel or can fill out here<\/a>, clearly visible in the parcel and send it to us:<\/p>\n\n\n\n

Returns address Switzerland:<\/strong>Balsiger Textil AGGaswerkstrasse 70ACH-4900 Langenthal<\/p>\n\n\n\n

Returns address EU:<\/strong>Balsiger c\/o TRANSCO GmbHIndustriepark 303DE-78244 Gottmadingen<\/p>\n<\/div>\n<\/details>\n\n\n\n

What happens if the returned item shows signs of use?<\/summary>\n
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We do not refund items that have already been washed or used. However, you can still send them back to us: Depending on their condition, the items will either be offered second-hand in the lavie Shop Zurich, professionally recycled, donated to a social organisation or used for upcycling projects at Rework<\/a>. <\/p>\n<\/div>\n<\/details>\n\n\n\n

Are shipping costs refunded for returns?<\/summary>\n
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The shipping costs for the return shipment are not covered. However, if the item is defective and a production error is found after inspection, we will refund a flat-rate postage fee and the purchase price. <\/p>\n<\/div>\n<\/details>\n\n\n\n

Is there a warranty?<\/summary>\n
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We provide a two-year guarantee on our textiles for defects that are clearly the result of faulty production.<\/p>\n<\/div>\n<\/details>\n\n\n\n

How can I make a claim under the warranty?<\/summary>\n
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Please send an email to hello@lavie-home.ch<\/a>, briefly describing your situation and including photos to document the defect. We will review the case and get back to you shortly. <\/p>\n<\/div>\n<\/details>\n\n\n\n

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Payment & shipping<\/h2>\n\n\n\n
Which payment methods are accepted?<\/summary>\n
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We accept payments by credit card (Mastercard, Visa), PostFinance Pay, Google Pay, Samsung Pay, Apple Pay, Klarna and TWINT. All prices include the statutory value added tax (VAT). <\/p>\n<\/div>\n<\/details>\n\n\n\n

How secure are my payment details?<\/summary>\n
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Our payment service provider Payrexx is PCI-certified and guarantees maximum security for payment processing. More about Payrexx<\/a>. <\/p>\n<\/div>\n<\/details>\n\n\n\n

How much are the shipping costs?<\/summary>\n
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For orders of CHF\/EUR 50.\u2013 or more, we offer free shipping to Switzerland, Liechtenstein, and the EU. For orders below this amount, a shipping fee of CHF\/EUR 7.90 applies. <\/p>\n<\/div>\n<\/details>\n\n\n\n

I want to ship my lavie items to the EU. Will I have to pay customs duties? <\/summary>\n
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No. All our items are shipped duty free. <\/p>\n<\/div>\n<\/details>\n\n\n\n

Which countries can I have my lavie items delivered to?<\/summary>\n
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We deliver our products to Switzerland and Liechtenstein as well as to EU countries (Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus, Austria).<\/p>\n<\/div>\n<\/details>\n\n\n\n

Which service provider will be used to ship my items?<\/summary>\n
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In Switzerland, your items will be sent by Swiss Post in a kickbag<\/a>. Delivery within the EU is handled by DHL. <\/p>\n<\/div>\n<\/details>\n\n\n\n

How long does the delivery take?<\/summary>\n
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Your order will be delivered within 3 \u2013 5 working days. Please note that there is no delivery on weekends and public holidays. <\/p>\n<\/div>\n<\/details>\n\n\n\n

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Materials<\/h2>\n\n\n\n
Where are lavie products manufactured?<\/summary>\n
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All items are designed in Switzerland, with the majority manufactured in Portugal. A few exceptions are produced in Italy, Turkey and Japan. The origin of each item is clearly indicated. <\/p>\n<\/div>\n<\/details>\n\n\n\n

Where does the organic cotton used by lavie come from?<\/summary>\n
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Our organic cotton is grown in Tanzania and India.<\/p>\n<\/div>\n<\/details>\n\n\n\n

Where does the linen used by lavie come from?<\/summary>\n
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Our linen comes from European cultivation (France and Belgium).<\/p>\n<\/div>\n<\/details>\n\n\n\n

Why is the linen used not certified as organic?<\/summary>\n
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Organic linen is only available in small quantities and is therefore very expensive. However, it is important to us to use linen of European origin, which is why our linen is Masters of FLAX FIBRE\u2122 certified and comes from European cultivation. <\/p>\n<\/div>\n<\/details>\n\n\n\n

Where does the hemp used by lavie come from?<\/summary>\n
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We use hemp fibre grown in China for our hemp bed linen<\/a>.<\/p>\n<\/div>\n<\/details>\n\n\n\n

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Textile care<\/h2>\n\n\n\n
How do I wash linen bed sheets?<\/summary>\n
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We recommend washing at 30 \u2013 40 \u00b0C, as this range effectively removes common stains like sweat and skin oils. For a more intensive clean, bed linen can also be washed at up to 60 \u00b0C without any issues. Our bed linen is pre-washed to prevent shrinkage, but we still advise lower temperatures, especially for the first few washes, to help maintain fabric quality. To protect the fibers and extend the life of the material, sort your laundry by color and use a mild, bleach-free detergent. <\/p>\n<\/div>\n<\/details>\n\n\n\n

Can I tumble dry linen and hemp bed linen?<\/summary>\n
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For the signature feel and to protect the fibres, it is best to air dry our linen or hemp bed linen. Avoid direct sunlight when drying to preserve the colours. Linen and hemp can always be tumble dried on a gentle cycle. This makes them softer, but the fibres wear out faster and the fabric may shrink slightly. We therefore recommend that you do not tumble dry linen or hemp bed linen after the first few washes, but rather air dry it. <\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I care for hemp bed linen?<\/summary>\n
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We recommend washing at 30 \u2013 40 \u00b0C, as this range effectively removes common stains like sweat and skin oils. For a more intensive clean, bed linen can also be washed at up to 60 \u00b0C without any issues. Our bed linen is pre-washed to prevent shrinkage, but we still advise lower temperatures, especially for the first few washes, to help maintain fabric quality. To protect the fibers and extend the life of the material, sort your laundry by color and use a mild, bleach-free detergent. <\/p>\n<\/div>\n<\/details>\n\n\n\n

How do I wash organic cotton bed linen?<\/summary>\n
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We recommend washing at 30 \u2013 40 \u00b0C, as this range effectively removes common stains like sweat and skin oils. For a more intensive clean, our organic cotton bed linen can also be washed at up to 60 \u00b0C or 95 \u00b0C without any issues. Sort the laundry by colour and use a mild detergent without bleach to protect the fibres and extend the life of the material. To protect the fibers and extend the life of the material, sort your laundry by color and use a mild, bleach-free detergent. <\/p>\n<\/div>\n<\/details>\n\n\n\n

How can I extend the life of my bed linen?<\/summary>\n
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Regardless of the material, we recommend washing your bed linen only as often as necessary and at lower temperatures to preserve its quality. For more stubborn stains, such as blood, or if you have been ill, washing at 60 \u00b0C is perfectly fine. Choose a mild detergent and do not use fabric softener, as this often contains additional surfactants, fragrances and preservatives \u2013 which mean a significant increase in waste water pollution. Fabric softener coats the fibres, making the fabric less breathable and allowing residues to build up. Air drying and avoiding direct sunlight will help extend the life of your home textiles. <\/p>\n<\/div>\n<\/details>\n\n\n\n

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Certifications<\/h2>\n\n\n\n
What does GOTS-certified mean?<\/summary>\n
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The GOTS certification (Global Organic Textile Standard) guarantees that textiles are made from organically produced natural fibres and have been manufactured in an environmentally friendly and socially responsible manner – from cultivation to the finished product.<\/p>\n<\/div>\n<\/details>\n\n\n\n

What is OEKO-TEX\u00ae STANDARD 100?<\/summary>\n
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The STANDARD 100 by OEKO-TEX\u00ae is an independent certification and testing system. It guarantees that all components of a product \u2013 including buttons, zips etc. \u2013 have been tested for harmful substances and are harmless to health. <\/p>\n<\/div>\n<\/details>\n\n\n\n

What does the Masters of FLAX FIBRE\u2122 certification mean?<\/summary>\n
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Masters of FLAX FIBRE\u2122 stands for responsible cultivation of flax (linen) in Europe without artificial irrigation or genetic engineering. The certification ensures traceability and environmentally friendly farming along the supply chain. <\/p>\n<\/div>\n<\/details>\n\n\n\n

What is Cradle To Cradle Certified\u00ae?<\/summary>\n
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Cradle to Cradle Certified\u00ae is a comprehensive responsability certification. It assesses products in terms of material health, material reusability, energy consumption, water management and social responsibility \u2013 at a high level. <\/p>\n<\/div>\n<\/details>\n\n\n\n

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