{"id":144144,"date":"2024-08-01T21:52:00","date_gmt":"2024-08-01T19:52:00","guid":{"rendered":"https:\/\/lavie-home.ch\/returns-warranty\/"},"modified":"2026-05-28T10:28:01","modified_gmt":"2026-05-28T08:28:01","slug":"returns-warranty","status":"publish","type":"page","link":"https:\/\/lavie-home.ch\/en\/returns-warranty\/","title":{"rendered":"Returns warranty"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-f045ee3a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\"><h1 style=\"padding-bottom:var(--wp--preset--spacing--20)\" class=\"alignwide page-titles wp-block-post-title\">Returns warranty<\/h1>\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-732eca9d wp-block-columns-is-layout-flex\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-b4de7787 wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading alignwide page-titles\" id=\"h-returns\">Returns<\/h2>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Does the size not fit or is something defective?<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">No problem. Ordered items can be returned within 30 days of receipt. Repackage the item as you received it: correctly folded, undamaged in the original packaging, including all labels and papers, and safely and securely in a kickbag or cardboard box.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Contact us at <a href=\"mailto:hello@lavie-home.ch\">hello@lavie-home.ch<\/a> with details and reasons for the return or complete the returns form online. After receiving your enquiry, we will contact you as soon as possible to discuss the next steps.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">We will adjust your invoice accordingly and make a refund if necessary.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">You can find more information about our returns policy in our <a href=\"https:\/\/lavie-home.ch\/en\/gtc\/\" target=\"_blank\" rel=\"noreferrer noopener\">GTCs.<\/a><\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\"><strong>Returns form:<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-container-core-group-is-layout-12fd0d24 wp-block-group-is-layout-flow\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--20);padding-right:0;padding-bottom:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-da384c3e wp-block-column-is-layout-flow\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f144167-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"144167\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/144144#wpcf7-f144167-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"144167\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f144167-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACDU5yc39eEFxwD1\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<div class=\"contact-grid\">\n\t<div>\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"Vorname\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Nachname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"Nachname\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Ort\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Town\" value=\"\" type=\"text\" name=\"Ort\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"contact-col2\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Strasse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Street\" value=\"\" type=\"text\" name=\"Strasse\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Postleitzahl\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Postcode\" value=\"\" type=\"text\" name=\"Postleitzahl\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"Country\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Country\" value=\"\" type=\"text\" name=\"Country\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"E-Mail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail address\" value=\"\" type=\"email\" name=\"E-Mail\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Bestellnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order number\" value=\"\" type=\"text\" name=\"Bestellnummer\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Produkt1\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Product (name, quantity, size, color)\" value=\"\" type=\"text\" name=\"Produkt1\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Produkt2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Product (name, quantity, size, color)\" value=\"\" type=\"text\" name=\"Produkt2\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Produkt3\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Product (name, quantity, size, color)\" value=\"\" type=\"text\" name=\"Produkt3\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Grund\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Reason for return\" value=\"\" type=\"text\" name=\"Grund\" \/><\/span>\n<\/p>\n<div class=\"clearfix\" style=\"margin-top: 25px;\">\n\t<p><strong>I would like a: <\/strong>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"wunsch\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"wunsch\" value=\"Replacement of the goods\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Replacement of the goods<\/span><\/label><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"wunsch\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"wunsch\" value=\"Refund of the purchase amount\" \/><span class=\"wpcf7-list-item-label\">Refund of the purchase amount<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"clearfix\" style=\"margin-top: 25px;\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Datenschutzerklrung\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"Datenschutzerklrung\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I hereby confirm that I have taken note of the privacy policy. <a href=\"https:\/\/lavie-home.ch\/datenschutz\/\">Privacy policy<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner retouren-button\" type=\"submit\" value=\"&gt; Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:0;padding-bottom:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-3af9ff2c wp-block-columns-is-layout-flex\" style=\"padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-b4de7787 wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading alignwide page-titles\" id=\"h-warranty\">Warranty<\/h2>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">We grant you a 2-year guarantee on our textiles against product faults and defects resulting from faulty production. Would you like to make a claim under the guarantee? Contact us at <a href=\"mailto:hello@lavie-home.ch\">hello@lavie-home.ch<\/a>, describe your case and document the defect with photos. We will then examine the matter carefully and get back in touch with you.<\/p>\n\n\n\n<p class=\"blog intro wp-block-paragraph\">Improper handling of the textiles, such as washing them too hot or suchlike, is excluded from the warranty.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-on-desktop\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Returns Does the size not fit or is something defective? No problem. Ordered items can be returned within 30 days of receipt. Repackage the item as you received it: correctly folded, undamaged in the original packaging, including all labels and papers, and safely and securely in a kickbag or cardboard box. Contact us at hello@lavie-home.ch [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-alignfull.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-144144","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns warranty &#8226; lavie<\/title>\n<meta name=\"description\" content=\"Wir sind lavie. Wir machen Heimtextilien. Casual, zeitlos und unaufgeregt sch\u00f6n. 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